Privacy Policy
How Innotech handles customer information submitted through the website, store, customer portal, and order forms.
Information We Collect
When you create an account, submit an order, or contact Innotech, we may collect your name, company name, email address, phone number, shipping address, order details, payment status, and communication preferences.
How We Use Information
- To create and manage customer accounts.
- To prepare order requests, receipts, and customer support records.
- To contact customers about orders, availability, shipping, installation, or service questions.
- To send updates or promotions only when the customer has opted in.
Payments
Payment processing is handled through Square. Innotech does not store full card numbers on this website. Paid receipts may store payment status, payment ID, date, total, and payment method label for business records.
Customer Portal and Admin Records
Customer portal records and admin records are used to help customers view their orders and help Innotech manage business records. Customers should keep their account password private.
Agreement Records
When customers create an account or place an order, the website may store whether the customer accepted the required terms, policies, installation safety notice, marketing preference, the agreement version, and the acceptance date/time.
Marketing Emails
Customers may choose whether to receive updates, discounts, and product announcements. Marketing lists should only be used for customers who opted in or otherwise allowed those communications.
Data Sharing
Innotech does not sell customer information. Customer information may be shared only when needed for payment processing, fulfillment, service support, legal compliance, or business operations.